Set up the PagerDuty MCP server

PagerDuty's MCP server lets AI agents manage incidents, query on-call schedules, update services, and trigger workflows directly in your PagerDuty account. This guide covers generating a PagerDuty User API Token and connecting PagerDuty's hosted MCP server to MintMCP.

Prerequisites

• A MintMCP admin account
• A PagerDuty account with Advanced Permissions enabled

Generate a PagerDuty User API Token

1. In PagerDuty, click your User Profile icon in the top-right corner and select My Profile.
2. Click the User Settings tab.
3. In the API Access section, click Create API User Token.
4. Enter a description (e.g., MintMCP) and click Create Key.
5. Copy the token immediately — it is shown only once. Click Close.

Each user who connects to PagerDuty through MintMCP must generate their own token.

Add PagerDuty to MintMCP

1. In the MintMCP admin portal, go to your MCP store and click + Add Remote MCP.
2. Enter the server URL for your region:
   • US accounts: https://mcp.pagerduty.com/mcp
   • EU accounts: https://mcp.eu.pagerduty.com/mcp
3. Set Connection type to Per user credentials.
4. Set Auth method to Bearer Token.
5. Expand Bearer Token Advanced Settings and change the Authorization Header Prefix from Bearer to Token (include the trailing space).
6. Click Save.

After deploying, each user provides their own PagerDuty User API Token when they connect. MintMCP sends it as Authorization: Token <token> on every request.

Security considerations

• User API Tokens carry the full permissions of the generating user. If a user's PagerDuty role changes, their token's effective access changes immediately.
• PagerDuty User API Tokens do not expire automatically — rotate them periodically via My Profile → User Settings → API Access.
• Account owners and admins can revoke any user's token from the PagerDuty admin console.
• PagerDuty's hosted MCP server processes live incident and schedule data. Restrict MintMCP access to users who need it.