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Set up the Zendesk MCP server

The MintMCP Zendesk MCP server gives AI agents access to Zendesk support tickets, users, organizations, and related data. This guide covers creating an OAuth client in the Zendesk Admin Center and connecting it to the MintMCP-hosted Zendesk server.

Prerequisites​

  • A MintMCP admin account
  • A Zendesk account with admin access (required to create OAuth clients in the Admin Center)

Create a Zendesk OAuth client​

  1. Go to your Zendesk Admin Center at https://{your-subdomain}.zendesk.com/admin/apps-integrations/apis/apis/oauth_clients.

  2. Click Add OAuth client.

  3. Fill in the client details:

    FieldValue
    NameMintMCP
    DescriptionZendesk MCP Client
    CompanyYour company name
    Unique identifierYour company name
    Client kindConfidential

  4. In the Redirect URLs field, enter:

    https://app.mintmcp.com/oauth/callback

  5. Click Save.

After saving, Zendesk displays the Secret once. Copy it immediately — it will not be shown again.

Copy the client ID and secret​

  1. After saving, note the value in the Unique identifier field — this is your Client ID.
  2. Copy the Secret displayed on the confirmation screen — this is your Client Secret.

Keep both values — you'll need them in the next step.

Set up Zendesk in MintMCP​

  1. Go to app.mintmcp.com/vmcps?tab=manage-store.
  2. Find the Zendesk MCP server in the list and click to add it to your store.
  3. When prompted, enter:
    • Client ID: paste the Unique identifier value from the previous step
    • Client Secret: paste the Secret from the previous step
    • Zendesk Domain: your Zendesk subdomain (e.g., yourcompany.zendesk.com)
  4. Click Save.

Security considerations​

  • The Client Secret is shown only once in Zendesk — store it securely immediately after creation.
  • Each user authenticates individually through OAuth, so actions are attributed to their Zendesk identity and limited by their existing Zendesk permissions.
  • To revoke access, delete the OAuth client from the Zendesk Admin Center.

Next steps​